Case Studies: No Filler.

These are actual engagements, not fabricated success stories padded with invented statistics. Quintin's 25+ years of daily JAWS screen reader use means his findings come from genuine lived expertise — not scripted testing protocols. What you read here reflects what actually happened.

You'll find no fabricated stats here — no "98% satisfaction scores" or "500+ audits completed." You'll find three specific engagements with specific findings and real outcomes. That's what we have to show, and it speaks for itself.

Quintin's screen reader testing is not a simulation. He navigates the way a disabled user does because he is one. That's the difference between a report and a genuine barrier discovery.

Financial Services / Mobile Banking

Mountain America Credit Union

Ongoing Relationship

Engagement

Mobile app accessibility testing of Mountain America Credit Union's banking app using TalkBack on Android and VoiceOver on iOS. The focus: could a screen reader user independently navigate and complete core banking tasks?

Specific Finding

Transfer dropdown menus were completely inaccessible to screen reader users. When a user tapped to open the account selection dropdowns in the transfer flow, they could not interact with the listed accounts using a screen reader. The interaction was broken entirely — a screen reader user could not complete a transfer without sighted assistance.

Outcome

MACU took Quintin's findings seriously. The transfer dropdown issue was fixed. The core banking flow that was broken for screen reader users was made accessible.

Ongoing

Mountain America Credit Union regularly reaches out to Quintin to test new features across their entire app before release. This is not a closed engagement — it's an active, ongoing testing relationship built on trust in the quality of findings.

Tags

Mobile Accessibility TalkBack VoiceOver Screen Reader Testing Financial Services
Ongoing testing relationship — MACU tests new features with Quintin before release.
Education Finance / Payment Processing

Nelnet Business Solutions

Remediation Delivered

Engagement

Screen reader accessibility testing of Nelnet Business Solutions' payment portal. The central test: could a screen reader user successfully navigate to, fill out, and complete a payment end-to-end, without any workarounds?

Payment flows are high-stakes — a failure here means a disabled user literally cannot pay their bill independently. The testing focused on the complete task flow, not just individual components.

Focus Area

The engagement examined whether JAWS and NVDA users could navigate the payment portal and complete a payment from start to finish. Every step in the flow — account selection, amount entry, payment method, confirmation — was tested for screen reader usability.

Outcome

Remediation guidance was provided covering the barriers identified throughout the payment flow. Nelnet implemented the recommended fixes and the payment portal was made fully accessible to screen reader users — a Section 508-compliant, independently navigable payment experience.

Tags

Screen Reader Testing JAWS NVDA Payment Portal Section 508
Smart Home / Technology

Vivint

Landmark Outcome

Engagement

Extensive user testing of the Vivint smart home app with TalkBack on Android. Vivint's app is the primary interface for managing their home security and smart home systems — a critical, feature-rich mobile application used daily by customers.

Specific Finding

The app was completely inaccessible with TalkBack. Screen reader users could not navigate or use core features. This was not a collection of minor issues — the app was fundamentally broken for TalkBack users, making independent use of Vivint's smart home system impossible for blind and low-vision customers.

Outcome

★ Landmark Outcome

Vivint took all of Quintin's input and completely rebuilt their app. The Vivint app is now fully accessible with TalkBack. This is one of the clearest demonstrations of what genuine accessibility testing can produce: not a compliance checklist, but a company that understood the scope of the problem and rebuilt to fix it. The relationship continues.

Tags

Mobile Accessibility TalkBack Android App Remediation Smart Home
Ongoing relationship — Vivint rebuilt their app based on Quintin's findings. The work continues.

Work with us

Ready to find out what your users are actually experiencing?

Schedule a consultation. We'll tell you exactly where your product fails for screen reader users — and what it takes to fix it.

Schedule a Consultation View All Services